Domino’s says its wait times have gone up in certain regions.
“We’ve slipped a minute or two” on average delivery times in some areas, said Domino’s CEO Richard Allison during a Thursday analyst call discussing the company’s second-quarter results. “That is a big area of focus for us as we look going forward.” A Domino’s spokesperson declined to elaborate on the exact time period that he was referring to. Staffing issues have also meant that “we haven’t made the service gains and improvements that I would like to see here in 2021,” Allison said.
“Store-level staffing challenges and construction, permitting or equipment delays” led to delays in store openings, Allison said.
It’s important for Domino’s to improve delivery speeds because, as Allison noted, faster delivery leads to more sales. “There’s clearly an opportunity to continue to grow delivery by driving those service times down,” he said. “Some of that will come from getting our staffing levels back to where we need them to be.”