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Mum’s fury as $580-per-night W Lodge in Darling Harbour loses her automotive keys in valet parking fail – and Aussies say they may cancel their bookings

Mum’s fury as 0-per-night W Lodge in Darling Harbour loses her automotive keys in valet parking fail – and Aussies say they may cancel their bookings


A younger household having fun with a weekend away at a brand new ritzy Sydney resort had been left livid after studying the valet workers had misplaced their automotive keys.

Claudia and her accomplice Blake paid $580 for one night time at Darling Harbour’s W Lodge with their eight-month-old son on Friday, together with $90 to park their automotive in valet.

After testing on Saturday morning, the couple had been instructed it will be an hour’s wait to get their automotive from valet.

They waited for half-hour however after seeing different company who’d arrived after them get their automobiles, the couple once more requested how lengthy the wait could be.

They had been then instructed their automotive keys had been misplaced and had been requested to maintain ready as workers desperately tried to search out them.

Claudia and her accomplice Blake paid $580 for one night time at Darling Harbour’s W Lodge with their eight-month-old son on Friday, together with $90 to park their automotive in valet

Claudia shared her ordeal on TikTok and stated it was practically two hours earlier than their keys turned up.

‘After we obtained to the valet, the workers had been trying round all confused however on the time I simply thought it was as a result of they had been so busy,’ she stated.

The household, from the NSW Central Coast, had deliberate to satisfy household for brunch simply after 11am following check-out.

However as a result of their keys had been misplaced, they not solely missed the brunch but additionally had been unable to discover Sydney earlier than returning residence.

‘They had been telling us ”we’re sorry, we’re trying and we try to get on prime of it”,’ Claudia stated.

Claudia said they waited nearly two hours before learning their keys had been found

Claudia said they waited nearly two hours before learning their keys had been found

Claudia stated they waited practically two hours earlier than studying their keys had been discovered

‘At this stage we might been ready for half-an-hour. We’re late to brunch and my accomplice and I skipped breakfast so neither of us have eaten all day.’

Claudia stated the valet workers had been behaving ‘weirdly’ and didn’t give her or her accomplice any data or updates about what was being achieved to search out the keys.

‘They saved simply saying ”give us time and wait”. You’ll be able to see them actually so confused looking for these keys they usually saved being like ”what is the make of your automotive? what do the keys seem like?”,’ she stated.

Blake finally wrote down on a bit of paper the automotive’s make and mannequin and what the keys seemed like, however workers weren’t any nearer to discovering them.

Annoyed with the shortage of communication, Blake went upstairs to reception and requested a supervisor to take care of the state of affairs.

‘This supervisor wastes our time taking all the knowledge, she disappears across the nook, and we by no means noticed her once more,’ Claudia stated.

‘She by no means got here again, she by no means adopted it up. By no means checked again in with us, she actually disappeared.’

The pair finally spoke to a different supervisor who supplied to place them up in a free room whereas they waited and gave them complimentary room service.

Claudia stated they’d already been ready for over an hour and their child wanted to be put down for a nap.

It wasn’t till the household had been getting within the carry to go to their room after they had been instructed their keys had been discovered.

The family had travelled from the Central Coast to stay in Darling Harbour's new W Hotel

The family had travelled from the Central Coast to stay in Darling Harbour's new W Hotel

The household had travelled from the Central Coast to remain in Darling Harbour’s new W Lodge

The mom stated as a result of they had been so hungry and their son wanted to sleep they stayed within the room for him to nap earlier than getting their keys and leaving.

Claudia confused that whereas she had no complaints along with her keep on the resort and praised the supervisor who put them up in a room, the household might have saved invaluable time on their vacation if workers had been up entrance with them.

‘The entire ordeal from check-out to the newborn sleeping was about two hours and we simply needed to look forward to our child to have his large nap within the room so we’re simply losing our day sitting on this room quietly whereas the newborn sleeps,’ she stated.

‘We did not get to see any of Sydney, we did not get to see our household. 

‘It would not have been so unhealthy in the event that they’d simply been trustworthy with us from the start as a result of we might have walked to our lunch however we might already chewed into half-hour of it by the point they admitted the automotive keys had been lacking.’

Claudia confirmed she was refunded for the valet parking in her video, which has been seen greater than 28,000 instances, and stated she had written an e mail to the resort.

One TikTokker guessed the valet by accident put their keys in his pocket or in one other automotive.

Others have claimed they’re now not enthusiastic about staying on the resort.

‘Simply cancelled my reservation I had in a few weeks. No thanks!!’ one commented.

‘I am staying there this weekend.. undoubtedly taking a pic of my odometer now,’ stated one other.

‘This simply reveals the inexperience of the workers, honesty is all the time the most effective coverage,’ one particular person commented. 

A spokesperson for W Lodge confirmed the keys had been ‘misplaced for a brief time frame’.

‘The automotive was secured on the time parked within the resort’s inside car-park. The keys had been subsequently situated, the resort’s Normal Supervisor reached out to the client to apologise and the matter has been resolved. 

‘W Sydney prides itself on its 24 hour service tradition and its responsiveness to buyer suggestions.’ 



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Written by bourbiza mohamed

Bourbiza Mohamed is a freelance journalist and political science analyst holding a Master's degree in Political Science. Armed with a sharp pen and a discerning eye, Bourbiza Mohamed contributes to various renowned sites, delivering incisive insights on current political and social issues. His experience translates into thought-provoking articles that spur dialogue and reflection.

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