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Elizabeth Line passengers who missed concert events, paid £195 for a taxi residence and had been fined as much as £26 for ‘expired’ tickets after being trapped on trains for hours are nonetheless chasing refunds days after energy failure chaos

Elizabeth Line passengers who missed concert events, paid £195 for a taxi residence and had been fined as much as £26 for ‘expired’ tickets after being trapped on trains for hours are nonetheless chasing refunds days after energy failure chaos


Elizabeth Line passengers are nonetheless chasing refunds days after being trapped on freezing chilly trains for hours – with one fed-up traveller telling MailOnline how the chaos compelled him into paying £195 for a taxi residence. 

Some commuters proceed to be ready to get their a reimbursement for the 4 hour energy failure hell they needed to endure final Thursday after they had been left stranded at nighttime earlier than having to trudge again to the station alongside the tracks. 

One passenger seems to have had their declare rejected whereas one other confirmed how she was struggling to even fill out the refund kind when a message popped up saying the ‘entry and exit factors cannot be the identical’. 

The anger and frustration in direction of Transport for London (TfL) is already rising due to some being hit with fines of something between £9.40 and £26 for exceeding the ‘most journey time’. 

TfL instructed MailOnline these impacted can be refunded for his or her journeys, would get a ‘goodwill cost’, and the price of their taxi fare will even be reimbursed. 

Elizabeth Line passengers are still trying to get refunds after last week's travel chaos when a power failure caused trains to come to a standstill. One frustrated rail user posted a screenshot of the refund form with a message that read 'entry and exit stations cannot be the same'

Elizabeth Line passengers are nonetheless attempting to get refunds after final week’s journey chaos when an influence failure prompted trains to come back to a standstill. One annoyed rail person posted a screenshot of the refund kind with a message that learn ‘entry and exit stations can’t be the identical’

Another person caught up in the travel hell appeared to have a claim rejected by TfL with an email saying her request had been 'unsuccessful'

Another person caught up in the travel hell appeared to have a claim rejected by TfL with an email saying her request had been 'unsuccessful'

One other individual caught up within the journey hell appeared to have a declare rejected by TfL with an e-mail saying her request had been ‘unsuccessful’

Hundreds of passengers had been trapped on packed trains within the night rush hour and plunged into the darkness when overhead cables had been broken by a prepare. 

Some compelled their approach out of the carriages to flee after which headed again to Paddington solely to be met by 1000’s of individuals ‘rammed’ within the station scrambling to get taxis residence.  

Jonathan Lake had solely been on his packed Elizabeth Line prepare for a matter of minutes as he headed residence after a tough day at work when his prepare got here to a jolting cease. He immediately knew one thing main was flawed. 

The 56-year-old IT specialist, nevertheless, by no means imagined in his wildest desires a 20 minute prepare journey from Tottenham Courtroom Highway to Ealing Broadway would flip into six hours of chaos plunged into darkness and the freezing chilly.

For 3 hours he stood subsequent to an anguished mom along with her child in arms, at occasions crying, and instructed how he felt they’d been ‘left on our personal’ by TfL. 

To make issues worse, audio clips, heard by MailOnline seem to point out the prepare driver changing into more and more panicked as he tries to cease folks, determined for the bathroom, from opening the doorways.

A last message is met with groans when he informs these on board he would not be capable to talk with them as the ability was about to exit. 

The ‘surreal’ and ‘unnerving’ expertise ended for Mr Lake when he received again to his residence in Henley-on-Thames, Oxford, simply after midnight having been compelled to pay £195 on a black cab to get to his parked automotive in Twyford. 

Having made the close to two mile stroll again to the station, he extremely hopped again onto the tube to Hammersmith the place he discovered the Premier Inn was totally booked and felt he had no choice however to get a taxi again. 

Like his expertise on the Elizabeth Line, he’s nonetheless at nighttime about whether or not he will likely be totally refunded and is ready to listen to again about his declare.

‘What a nightmare that was, it was a bit eventful, and I’ve to say TfL trains aren’t probably the most comfy to be caught on,’ he instructed MailOnline.

Jonathan Lake, 56, (pictured) had to stand for more than three hours, most of it in the dark, before getting on another tube train before paying £195 on a taxi back to his car

Jonathan Lake, 56, (pictured) had to stand for more than three hours, most of it in the dark, before getting on another tube train before paying £195 on a taxi back to his car

Jonathan Lake, 56, (pictured) needed to stand for greater than three hours, most of it at nighttime, earlier than getting on one other tube prepare earlier than paying £195 on a taxi again to his automotive

Frustrated passengers revealed on X how much they had to fork out on taxi fares in order to carry on with their journey. TfL has vowed to reimburse people

Frustrated passengers revealed on X how much they had to fork out on taxi fares in order to carry on with their journey. TfL has vowed to reimburse people

Pissed off passengers revealed on X how a lot they needed to fork out on taxi fares so as to stick with it with their journey. TfL has vowed to reimburse folks

Aslef released a photo to MailOnline showing the overhead power cables that came down onto the Great Western Railway train in West London with passengers still on board

Aslef released a photo to MailOnline showing the overhead power cables that came down onto the Great Western Railway train in West London with passengers still on board

Aslef launched a photograph to MailOnline exhibiting the overhead energy cables that got here down onto the Nice Western Railway prepare in West London with passengers nonetheless on board

Officials assist passengers to get down from a train stuck on the Elizabeth line

Officials assist passengers to get down from a train stuck on the Elizabeth line

Officers help passengers to get down from a prepare caught on the Elizabeth line

Passengers walk along the tracks after being let off the Elizabeth line train

Passengers walk along the tracks after being let off the Elizabeth line train

Passengers stroll alongside the tracks after being let off the Elizabeth line prepare 

The power failure meant the lights went off inside trains while the heating also could not work

The power failure meant the lights went off inside trains while the heating also could not work

The facility failure meant the lights went off inside trains whereas the heating additionally couldn’t work

Countdown's Rachel Riley was one of those stuck on board the train from 6pm

Countdown's Rachel Riley was one of those stuck on board the train from 6pm

Countdown’s Rachel Riley was a type of caught on board the prepare from 6pm 

‘Rather a lot must be sorted out with the railways. What occurred on Thursday… it was fairly a harmful expertise for many individuals and it was not acceptable for folks to be handled like that.’

Solely yesterday messages had been nonetheless showing on X by annoyed passengers nonetheless ready to be reimbursed. 

One indignant commuter posted a screenshot of her pc display the place she was met with a message saying the ‘entry and exit stations can’t be the identical’ as she tried to fill out a refund kind.

She wrote: ‘@TfL and sure this CAN occur! It did when the @elizabethline went down – I would like my REFUND!’ 

One other appeared to have had a declare rejected as she revealed she had been despatched an e-mail from TfL saying her declare for disruption on the Elizabeth Line on December 7 had been ‘unsuccessful’. 

She merely wrote: ‘@TfL REFUND ME.’ 

Passengers have been sharing on X about how a lot they had been overlooked of pocket in taxi fares, with costs starting from £45 to £85. 

Whereas others woke to seek out they ‘have been charged £37.90 for sitting on a prepare for over 4 hours’ after they had been charged for not tapping out in time. 

A TfL spokesperson instructed MailOnline taxi fares can be reimbursed, whereas these with ‘distinctive circumstances’ may additionally be thought-about on a case-by-case foundation.

They stated: ‘Clients who had been caught on Elizabeth line trains throughout final week’s disruption will obtain refunds for his or her journeys that had been impacted. 

‘This will likely be accomplished routinely the place attainable if journey was utilizing Contactless or Oyster, but when not acquired, or clients had been travelling on a paper ticket, they will contact TfL to obtain the refund. 

‘A goodwill cost will even be made to clients who had been trapped on trains.’

TfL has additionally supplied to supply statements for many who missed their flights and are  claiming for the fee on their insurance coverage. 



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Written by bourbiza mohamed

Bourbiza Mohamed is a freelance journalist and political science analyst holding a Master's degree in Political Science. Armed with a sharp pen and a discerning eye, Bourbiza Mohamed contributes to various renowned sites, delivering incisive insights on current political and social issues. His experience translates into thought-provoking articles that spur dialogue and reflection.

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