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Disabled pensioners’ fury as bungling Jet2 employees put pair of friends on flights to the WRONG island: Journey agency blames ‘human error’ after ladies have been flown to Menorca as a substitute of Mallorca

Disabled pensioners’ fury as bungling Jet2 employees put pair of friends on flights to the WRONG island: Journey agency blames ‘human error’ after ladies have been flown to Menorca as a substitute of Mallorca


Two disabled pensioners have been left reeling after bungling Jet2 employees put the pair on a flight to the incorrect island – sending them to Menorca as a substitute of Mallorca.

The journey agency blamed a ‘human error’ for the weird mix-up that ruined the vacation for Linda Trestrail, 69, and Wendy Russell, 71, including the error was partly brought on by a 3rd get together particular help supplier at Bristol Airport.

The tickets have been checked by 5 members of employees however their friends have been nonetheless placed on the incorrect flight. It was solely when the aircraft’s captain introduced they have been ‘about to land in Menorca’ that the 2 ladies realised the horrible mix-up. 

When the announcement was made the retired ladies stated ‘all hell broke unfastened’ including that one flight attendant ‘burst out laughing’ once they alerted her to the state of affairs whereas the captain stated he had by no means seen such an error in his complete profession.

‘You hear of luggage occurring the incorrect flights however not folks,’ Ms Trestrail from Portsmouth in Devon stated, explaining that the pair are nonetheless ready to obtain any compensation for what they known as a ‘catalogue of disasters’. 

Linda Trestrail, 69, (left) and Wendy Russell, 71, (right) were accidentally put on a flight to Menorca in Mallorca by Jet2 staff

Linda Trestrail, 69, (left) and Wendy Russell, 71, (proper) have been by accident placed on a flight to Menorca in Mallorca by Jet2 employees 

The retired women only realised they were headed to the wrong destination as the pilot announced the landing. Pictured: The women's tickets from Bristol Airport to Palma De Mallorca

The retired women only realised they were headed to the wrong destination as the pilot announced the landing. Pictured: The women's tickets from Bristol Airport to Palma De Mallorca

The retired ladies solely realised they have been headed to the incorrect vacation spot because the pilot introduced the touchdown. Pictured: The ladies’s tickets from Bristol Airport to Palma De Mallorca 

Jet2 blamed human error adding the mistake was partly caused by a third party special assistance provider at Bristol Airport

Jet2 blamed human error adding the mistake was partly caused by a third party special assistance provider at Bristol Airport

Jet2 blamed human error including the error was partly brought on by a 3rd get together particular help supplier at Bristol Airport 

To make issues worse, when the aircraft finally arrived on the incorrect island the ladies have been informed their baggage had in actual fact arrived safely at Palma De Mallorca airport.

‘The rationale we booked Mallorca is due to the brief flight, we knew our mobility wasn’t good so did not need to do a lot travelling – we’re disabled pensioners,’ Ms Trestail added.

‘You get compensated in the event you get delayed or unfastened baggage – however they misplaced us, not the bloody baggage. Jet2 holidays, the bundle holidays you’ll be able to belief – yeah proper.’

The holidaymakers got journey help on their wheelchairs at Bristol Airport which helped them get to the shuttle bus after which onto a aircraft.

Ms Trestrail stated that they confirmed their tickets to the preliminary baggage desk, safety, an individual on the gate desk, in addition to a member of floor crew employees on the bus – who even did a head rely and confirmed the numbers.

She added: ‘Jet2 are solely ones who do double safety test on tickets – in order that they did that, after which we have been directed to our seats on the flight.

‘One of many cabin crew came to visit to us and requested if we have been sat within the right seats, I stated sure however she went off with our flight tickets – took them away and got here again and stated we have been in our right seats.

‘So we’re on our approach, then I appeared out the window and stated to Wendy, ‘what’s that?’ We have been going over land – I’ve been to Mallorca earlier than, and also you arrive over the ocean.

Travel documents show the flight details of the two pensioners' trip to Mallorca in Spain

Travel documents show the flight details of the two pensioners' trip to Mallorca in Spain

Journey paperwork present the flight particulars of the 2 pensioners’ journey to Mallorca in Spain 

Instead of landing at Palma de Mallorca airport the plane landed in Menorca

Instead of landing at Palma de Mallorca airport the plane landed in Menorca

As a substitute of touchdown at Palma de Mallorca airport the aircraft landed in Menorca 

‘Then the captain says we’re arriving in Menorca in 10 minutes. All hell broke unfastened. I cried to Wendy, “Oh my god, Wendy. He stated Menorca not Mallorca.”

‘I requested the flight attendant and informed her we have been on the incorrect aircraft – and he or she burst out laughing. 

‘5 instances our tickets have been checked – even by the flight attendant twice on the aircraft itself. Two passengers had flown from Bristol Airport to Menorca – and Jet2 didn’t even know who was on their aircraft.’

The ladies had ended up on two of the three empty seats on the flight which occurred to be the identical numbered seats they got on their unique flight to Palma De Mallorca.

The horrified pair have been informed to remain on the aircraft, because the captain launched himself admitting he had by no means heard or skilled such an error in his complete profession.

Regardless of providing to fly the women again to Mallorca himself, Ms Trestail says the CEO of JET2, Steve Heapy, ‘was going psychological’ they usually have been unable to be flown again to Mallorca and even stay on this aircraft ‘because of safety causes’.

Ms Russell, who has had three mind operations and arthritis, added: ‘We went via 5 main checks there and nobody picked up the error – it begs the query about what’s going on.

‘They’re banging on about safety, safety, safety – however we might’ve been anyone.’

The two friends were meant to travel to Mallorca on September 26 but ended up on the wrong flight. Pictured: Cala Gat at Ratiada in Mallorca

The two friends were meant to travel to Mallorca on September 26 but ended up on the wrong flight. Pictured: Cala Gat at Ratiada in Mallorca

The 2 pals have been meant to journey to Mallorca on September 26 however ended up on the incorrect flight. Pictured: Cala Gat at Ratiada in Mallorca 

Instead the pair ended up in Menorca more than 150 miles away from their planned destination

Instead the pair ended up in Menorca more than 150 miles away from their planned destination

As a substitute the pair ended up in Menorca greater than 150 miles away from their deliberate vacation spot 

To make issues worse, when the women enquired about what had occurred to their baggage they found each their luggage had made it to their right vacation spot, Mallorca – with out them.

Ms Russell stated: ‘I had my injection in my suitcase – our households have been so apprehensive.

‘Our baggage was on the proper aircraft because it took off with two luggage with out the passengers – that is so regarding.

‘They’re allegedly so involved concerning the seriousness of it, however whichever approach you take a look at it it is a main breach of safety. Two suitcases that might have had something in them.’

The pair waited in Menorca airport, with the ‘form help’ of a Jet2 supervisor. They then needed to wait a number of hours till travelling on an inner aircraft with different employees.

Upon their arrival within the right vacation spot – Palma De Mallorca – the chums have been organized a non-public automobile to their resort.

Ms Trestrail stated: ‘We have been imagined to be on the resort for 1pm – however neither of us knew what time it was by now.

‘The transport coach we had booked had gone hours and hours in the past – and from minute we left dwelling it was round 17 hours later our ft and legs have been like balloons

While the two women ended up in the wrong destination their luggage ended up in the right airport

While the two women ended up in the wrong destination their luggage ended up in the right airport

Whereas the 2 ladies ended up within the incorrect vacation spot their baggage ended up in the proper airport

'You hear of bags going on the wrong flights but not people,' Ms Trestrail said after her bags ended up in the right location but she did not

'You hear of bags going on the wrong flights but not people,' Ms Trestrail said after her bags ended up in the right location but she did not

‘You hear of luggage occurring the incorrect flights however not folks,’ Ms Trestrail stated after her luggage ended up in the proper location however she didn’t

Jet2 has since apologised for their experience adding that it was an 'extremely isolated incident'

Jet2 has since apologised for their experience adding that it was an 'extremely isolated incident'

Jet2 has since apologised for his or her expertise including that it was an ‘extraordinarily remoted incident’

‘Then the Jet2 rep on the resort would not even meet us there, she known as me and stated she had left – and apparently did not have time to see to 2 disabled pensioners – I used to be livid.’

The journey that ought to have solely taken them 5 hours from leaving their homes at 3am on 26 September – took them over 17.

The entire state of affairs left them in ‘such an terrible state’ they might hardly transfer once they finally arrived. 

Two days later, Jet2 provided the disabled ladies a ‘free tour’ regardless of them not having the ability to stroll.

Ms Trestrail defined: ‘He informed us that due to our ordeal, they have been going to present us a free tour – I stated “Are you joking – a what? Do you realise we will not even stroll not to mention go for an tour? We have been in a state.”

‘He replied it was a gesture of excellent will for what we have been via, I actually thought he was joking and stated I am placing in formal criticism earlier than we go away – we could not go wherever with our legs and ft swollen and we have been in such a foul state.

‘He informed us to go to the CEO, Steven Heapy, once we acquired dwelling and stated we’d be compensated.’

The pair have been apparently ‘well-known’ on the island that week, all people knew across the island.

Ms Trestrail defined: ‘We went on the seashore someday and a person got here as much as us and stated, ‘You two aren’t the women who have been placed on the incorrect flight?’ Everybody knew us. We tried to make the perfect of the state of affairs – however actually, it was disgraceful.’

The pair, who admitted to feeling ‘terrified’ on the aircraft journey again to England on October 6, stated their vacation was ‘ruined’ and have been ready ever since for contact from Jet2.

Regardless of their journey agent from Hays Journey contacting the airline, in addition to their kids, they solely obtained an apology from Bristol Airport – however nothing else.

They’re nonetheless in search of compensation for his or her ‘spoilt’ vacation.

Ms Russell added: ‘You set your religion in these folks and if you consider the checks, with tickets handed backwards and forwards plus they have been checked once more on the aircraft.

‘There have been two Jet2 planes at fault and Bristol Airport. Fortunately it was trauma for us – however for another person, it might have been rather a lot worse – rather a lot worse, and this could by no means occur once more.’

Jet2 have apologised for the incident. A spokesperson stated: ‘We want to provide our honest apologies to Mses. Trestrail and Russell for this incident.

‘That is a particularly remoted incident and though there was no safety threat, we now have in fact investigated it as a matter of urgency, together with with the third-party particular help supplier.

‘We will affirm that the purchasers went via safety accurately, and their baggage was additionally screened accurately.

‘Nonetheless, after these checks the purchasers have been taken to the inaccurate plane, which is the duty of the third-party particular help supplier on the airport.

‘Upon boarding the plane, the inaccurate vacation spot on their boarding passes was sadly not recognized and we apologise for this oversight which was right down to human error.

‘We’ve got carried out extra coaching with the workforce to make sure this doesn’t occur once more.

‘As quickly as we realized of the difficulty, our workforce booked Mses. Trestrail and Russell onto the soonest accessible flight from Menorca to Majorca they usually additionally supplied all the help they might each all through their journey and the remainder of their vacation.

‘We’ve got been in contact with Mses. Trestrail and Russell to supply an acceptable gesture of goodwill and as soon as once more provide our honest apologies.

‘We perceive they’re because of journey with us as soon as once more this yr, and we stay up for welcoming them onboard and delivering the same old VIP buyer expertise that we’re recognised for.’

A spokesperson for Bristol Airport stated: ‘Thanks for bringing this matter to our consideration, we’ll proceed to work with the airline and the particular help supplier to additional examine the circumstances and introduce enhancements for the longer term.’



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Written by bourbiza mohamed

Bourbiza Mohamed is a freelance journalist and political science analyst holding a Master's degree in Political Science. Armed with a sharp pen and a discerning eye, Bourbiza Mohamed contributes to various renowned sites, delivering incisive insights on current political and social issues. His experience translates into thought-provoking articles that spur dialogue and reflection.

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