Get Gephardt helps Utah couple caught paying for automotive rental crash injury they did not trigger

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SANDY — A visit to Costa Rica began with a bang for a Utah couple.

Landen Powell and Kamryn Liiamatta mentioned an 18-wheeler hauling concrete culvert pipes hit them at a toll gate with simply sufficient power to push their rental automotive into the automotive forward of them.

“We had solely been in it for an hour,” mentioned Liiamatta. “Lower than an hour.”

“We have been really stunned we did not get injured,” mentioned Powell.

One police report and a tow truck trip later, they have been again on the Alamo counter, however not precisely making new buddies. “They made us pay for the automotive damages,” Liiamatta mentioned.

Liiamatta and Powell informed KSL-TV the Alamo representatives on the counter demanded they cough up almost $2,000 for damages, proper there on the spot, though the semitruck driver admitted fault and the couple was carrying a journey insurance coverage coverage from a 3rd social gathering.

They paid the invoice, planning to work it out with the insurance coverage later. However then their declare was denied.

“As the driving force of the car on the time of the accident just isn’t a driver listed within the rental settlement,” Liiamatta learn within the denial letter from the insurance coverage supplier, “‘no advantages are payable on your declare.'”

Powell was within the driver’s seat on the time of the crash, and he is listed as the driving force on the Alamo reservation — so, what is going on on? Seems, a swap occurred when the couple paid for the rental on the Alamo counter.

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The reservation was below Powell’s identify, however Liiamatta used her bank card to pay. That someway wiped Powell’s identify from the paperwork — a change they hadn’t seen.

“They by no means took my license,” Liiamatta mentioned. “I by no means signed something. It was simply my bank card.”

Regardless, that swap is now costing the couple $2,000. With all their makes an attempt to ask Alamo to repair the issue going nowhere, they contacted the KSL Investigators.

This time, KSL-TV reached out to Alamo’s mum or dad firm, Enterprise Mobility, on their behalf. KSL Investigators requested their company communications staff how Powell’s identify disappeared, and if it is typical to cost for damages on the spot.

And identical to that, the bizarre switcharoo, was “unswitacharoo’d.”

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A spokesperson informed us after talking with “the group in Costa Rica” that they “do have Landen (Powell) on file as an permitted driver” in any case. They usually mentioned they are going to now work with the couple “to return to a passable decision.”

“We thought that we crossed all of the t’s and dotted all of the i’s,” mentioned Liiamatta.

They inform us all these t’s and that i’s on their rental paperwork are actually right, and Alamo has helped them resubmit their declare to their journey insurance coverage supplier, which is now reviewing it.

Enterprise Mobility informed us, “Clients are financially chargeable for injury or theft that happens throughout a rental transaction, no matter fault or negligence — simply as in the event that they owned the rental car themselves.”

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