I paid £18,000 to take my daughter to see Taylor Swift’s Eras Tour in Warsaw – however now I am fearful the tickets I purchased from StubHub aren’t legit

An American father who spent £18,000 travelling to Warsaw to see Taylor Swift together with his daughter and her pals was instructed to ‘attempt to sneak into the venue’ by StubHub after he requested if his tickets had been legit.     

Rob Volmer, from Washington DC, is at the moment in Warsaw together with his 15-year-old daughter Jane and 6 of her pals.

The daddy, who works in political campaigns and is the chair of the Youngsters’s museum of DC, bought eight tickets to see the megastar on Saturday by resale platform StubHub.

StubHub will not be an official resale web site however has buyer assure which means it can refund any consumers who aren’t allowed into the venue.

When shopping for the tickets, Rob was instructed they might should be personalised, which means his identify must go on them and he must present ID to get into the venue. 

Nonetheless the vendor did not put the tickets in his identify and he was assured by StubHub this would not be a problem.

When workers on the PGE Narodowy in Warsaw stated he would not be allowed in with tickets not in his identify, StubHub suggested him to discover a  ‘busy entrance gate’ and attempt to ‘sneak in with out ID’.

FEMAIL has contacted StubHub for remark.  

He now fears that he will not get into the venue – which is able to depart his Swiftie daughter and her pals heartbroken. 

‘What do you inform these little children?,’ he instructed Femail.

‘I have been speaking to different folks on this state of affairs,  whose children are breaking down and crying as a result of they are not being let in’.

The 14-time Grammy winner kicked off the primary of three nights within the Polish capital final night time as a part of her record-breaking billion greenback tour.

Hundreds of Individuals like Rob travelled to the Europe to catch the singer, with the resale worth of her tickets considerably cheaper than within the US.

Talking about his nightmare journey to FEMAIL, Rob, who commonly travels to Poland to do charity work with Ukrainian refugees, defined: ‘I spoke to the venue ten days in the past they usually stated now we have to have our tickets personalised or we can’t be let in.

 ‘In complete, I’ve spent  37 hours and 42 minutes talking to StubHub, it is a completely different tales from each individual, it is loopy,’.

‘After I first spoke to them, they stated they may give the sellers till every week earlier than the gig. When that did not occur they stated till Monday.

‘When that did not occur they stated we had till a day earlier than, and I used to be instructed if we did not get in they might prepare various tickets. 

‘We have got tickets proper on the entrance, we do not need alternate options’.

‘They are saying personalisation is not crucial. In actual fact, talking on the cellphone they stated we acquired one personalised.

‘After I appeared, it was the incorrect font- that they had photoshopped a picture. I believed that was loopy however I’ve spoken to different folks that’s additionally occurred to.’

 Rob defined that he StubHub had been hoping that venues can be the identical as ‘Munich or London’ the place followers acquired in with out ID regardless of being instructed they want it,  however Poland has stricter legal guidelines.

‘There are actually 1000’s of us in Warsaw proper now who’ve purchased tickets by the resellers  and now can not enter the stadium for the present,’ he defined.   

‘StubHub’s app even has a pop up about this earlier than you should buy tickets to this present and through checkout course of it’s a must to enter the identify(s) you wish to seem on the ticket.

‘The shortage of consistency in messaging is alarming. Some brokers say they may contact the vendor about making the identify change. Others say there isn’t a want as they’ve info from the venue that ticket personalisation is not going to be enforced.

Whereas Rob defined that he’ll get the £7700 he spent on tickets again if he does not get into the venue, he spent a further £10,300 on journey together with his daughter and her pals travelling from Washington DC, one other buddy travelling from Wisconsin and others coming from Amsterdam and Poland. 

Rob added that he is used StubHub for years – together with going to a number of concert events in Poland – and the gigs have all the time required personalisation. 

‘I’ve emailed to the COO instantly they usually appeared me up on LinkedIn however by no means replied.

‘I’ve spent $70,000 on StubHub in complete, going to concert events, school soccer and the World Sequence.

‘Tickets for Taylor Swift had been $6,000 in Miami, however a lot cheaper in Europe. We may have an entire journey for a similar value. 

‘I believe lots of people are reselling resold tickets so aren’t capable of change the identify’.  

‘It’s completely different when it is in your individual again yard. We’re a great distance residence, it is a large deal.

‘The venue workers who’re coping with the tickets do not converse the very best English, it isn’t their native tongue, you count on that, there’s a language barrier.

‘That is the way in which they do issues in Poland, they do not perceive why this is a matter’.

Rob’s is the most recent in a string of people that have had points with tickets on the tour.

Katrina Hutchinson O’Neill, from Brechin, Scotland, slammed ticketing corporations after forking out £1,320 for 2 tickets to see Taylor Swift along with her 15-year-old daughter, just for her view to be obstructed by a VIP tent and portaloo. 

She took her daughter Addison, 15, to the present, for which she paid £662 per ticket after choosing the It is Been A Lengthy Time Coming Package deal. The tickets, which had been billed as a part of the VIP-style package deal, was set to incorporate a merchandise bundle and promised an ‘unforgettable seat’.

However on arrival on the 73,000-capacity Murrayfield Stadium Katrina found her seat was blocked by the ‘V-VIP’ tent – the place celebrities and company of the artist stand throughout the present.

Different Swifites took to social media to complain of the identical challenge.

Whereas the present has been given five-star evaluations throughout the board, some followers say they may hardly see the star, regardless of forking out for the costliest tickets.

Taking to TikTok, many have stated the seats had been ‘behind a tent’ or ‘to the aspect’ which means they struggled to see the Anti-Hero singer. 

Final 12 months, when the tickets first went on sale, Ticketmaster got here underneath fireplace after early chicken followers paid as much as £662 for dear VIP tickets, which include unique merchandise alongside the most effective seats in the home.

However a few of these identical seats have now appeared with out the VIP extras, and have been listed for the face worth value of round £184.

Followers hoping to safe tickets revealed they had been shocked by the worth drop, which seems to be random, with some VIP packages nonetheless remaining on the location.

Some followers have revealed they’ve now bagged tickets for simply 27 per cent of the unique value, whereas others have been left fuming and saying they successfully paid almost £500 for ‘just a few posters’.

Ticketmaster has come underneath fireplace for repeatedly altering insurance policies forward of the highly-anticipated tour.

Within the US, Swift herself stated she was ‘p***** off’ on the web site after bots purchased up the vast majority of tickets.

Within the UK, Cardiff MP Kevin Brennan stated that he was ‘appalled’ to see tickets being marketed on reselling websites inside an hour of them happening sale.

‘As a father of a Swiftie, and I do know that my honourable buddy, the deputy shadow chief of the home, can be the mom of a Swiftie, I used to be appalled to see that inside an hour of tickets happening sale for the Taylor Swift Live performance on the Principality Stadium in Cardiff, a ticket was on sale within the decrease tier for £3,352,’ he stated throughout enterprise questions within the commons.

Followers have been left fuming on the adjustments, as on the time of the pre-sale Ticketmaster didn’t listing the tour as a ‘lead booker’ occasion.

Tickets to Taylor’s UK exhibits appeared on platforms like Stubhub and viagogo inside minutes of the final sale launch, with one decrease bowl seat to Clean House singer’s live performance at Wembley Stadium in London subsequent 12 months listed for greater than £9,800.

Followers, identified how tickets with a face worth of £170 had been being bought for almost £3,000, slammed the scalpers and so-called ‘vile’ followers for purchasing extra tickets and ‘promoting them on for revenue’.